• Card activation via VB24 Mobile

With the card activation function in VB24 Mobile, you can activate the newly issued card directly from the mobile application even if you are abroad.

• After receiving the card from the Bank counter or by delivery, access the VB24 Mobile application and check if you new card are waiting to be activated
• Select your card (card image), go to „Actions” and select the option „Card activation”
• Confirm the activation of the card by means of the one-time password (OTP SMS), sent to your telephone number indicated in the Bank's database.

After completing the operation, your card is activated and you can instantly use the multitude of services in the VB24 application, even enrolling the card in electronic wallets.

• Card activation with PIN-code at Victoriabank ATM

To activate your card PIN-code, it is necessary to insert the physical card in the nearest Victoriabank ATM and depending on the interface of the ATM you are at, the activation of the card PIN-code can be done according to one of the two models below:

Model 1

• Select „ACTIVATE CARD"
• Insert the card into the ATM
• Enter the „E-PIN” or the „PIN-envelope"
• Set the new PIN and confirm it

Model 2

• Insert the card into the ATM
• Select „NEW CARD"
• Choose the card activation method by „E-PIN" or „PIN-envelope"
• Enter your PIN when prompted enter the new PIN and confirm it

For more details, visit the page Card Activation.

You have two options:

1) Request an online card reissue via VB24 Mobile or VB24 Web.

How can you do that?

• enter the application
• access the card to be reissued
• from the "Services" section choose "Reissue card"
• indicate the cause of the reissue and the branch where you will receive the card.

2) Come with your ID card to any of the Victoriabank units and ask for the card to be reissued.

It is simple - call the Customer Support to send you a new ePIN code.

Sure you do! With the Victoriabank card, you can use it with confidence anywhere in the world. Payments online and at merchants are free, but for cash withdrawals, see the tariffs.

* Exceptions are VB Lunch cards, which can be used only on the territory of the Republic of Moldova, only in the network of the Bank's partners.

Easy! From the VB24 Mobile app! If you have not installed it yet, do it!
Or go to any Victoriabank ATM, see the applicable tariffs.

Block it from the VB24 Mobile app, then go to any of the Victoriabank units and request a card reissue.

Accessing VB24 Mobile: checking account balance, changing transaction limits, online currency exchange, making money transfers, paying for services, etc.

The amount blocked on the card is a reserved amount, which is to be paid from your account for various transactions. Blocked amounts can come from multiple sources:

• various outstanding or own amounts;
• card transactions made at the terminals of other banks, whether it is an ATM transaction, a payment at the merchant's POS or on the Internet.

Blocking the amount is the guarantee that the respective bank will receive the money you raised, respectively that a merchant will receive the money for the goods / services offered to you.

The settlement period for transactions made at the terminals of other banks is a maximum of 30 days. That is, during this period the transaction will be settled automatically and will disappear from the "Blocked amount" section, being effectively debited from the account.