Corporate ethics

The set of values and ethical principles that Victoriabank considers indispensable to a successful business

In his activity JS CB Victoriabank it is based on a set of values and ethical principles that it considers indispensable to a successful business, based on social and environmental responsibility and a balance between the interests of customers and the Bank. All these elements, harmoniously presented in the Bank's Code of Conduct, form an integrated system of corporate conduct and ethics, which acts at all operational levels of the Bank, both in the day-to-day work of branches and employees and in the stage of approving strategic decisions by the managing bodies.

The Code of Conduct aims to promote the Bank's values and ethical principles in order to increase the quality of services provided and to protect the Bank's reputation, as well as to maintain a well-established position through tradition and appropriate legal, ethical and functional behavior in the business environment and society. Through the Code, the managing bodies, persons with key positions and employees of the Bank are committed to know and respect the standards of conduct in order to ensure professional conduct within the Bank and, at the same time, to disclose any issues regarding integrity and ethical values.

The Bank has formed its corporate governance system in the applicable regulatory framework in order to ensure customer confidence and satisfaction, increase the value of shares and social and environmental responsibility.

The Bank shall encourage interested parties to take action and report any irregularities or breaches of which they become aware in the performance of their duties, either in person or by telephone or e-mail, in order to resolve the situation.

The Bank, prohibits any repressive action against a person who reports in good faith real or suspicious violations, related to conduct or possible violations of the Code.

The code describes how ethical values and principles should be put into practice in everyday behavior.

Corporate values

  • Integrity – the obligation of all employees of the Bank to be fair and honest in their professional and business relations.
  • Equity – fair distribution of duties, non-discrimination of customers or employees, appreciation by merit, needs, contribution and responsibility, taking into account available resources.
  • Respect and sincerity towards customers  – customer relations are managed with respect, sincerity, trust, consistency, equal treatment, objectivity and impartiality.
  • Respect for human rights  – every employee is treated with respect, dignity, equality and without discrimination, with respect for individual freedom and personality.
  • Professional competence and prudence  – imposes the obligation of all employees to develop continuously, to study the internal regulatory framework, to fulfill their duties with responsibility, competence, efficiency, correctness, clarity and conscientiousness. As well, to act prudently in accordance with internal regulations in carrying out activities and / or financial transactions / providing products and services to customers, by responsibly managing the Bank's own resources and properly informing customers.
  • Confidentiality - the obligation of employees to maintain banking and commercial secrecy over any information or data not intended for disclosure and, to refrain from using this information for personal gain.
  • Transparency – the Bank's obligation that relations with all parties involved in transactions are governed by transparency, as part of the Bank's efforts to provide accurate, correct, timely, secure and accessible information on matters of interest.
  • Commitment and corporate social responsibility – the obligation of the Bank to obtain results with a positive impact on all those involved shareholders, customers, employees and society in general.
  • High level of governance and compliance  – imposes the Bank to operate in an effective corporate governance framework by establishing a single system of regulation, procedures and controls aligned with the provisions of the national and international legal and regulatory framework, while seeking to protect the interests all those involved in corporate governance.
  • Preventing and combating corruption, money laundering and terrorist financing  – by reporting any transactions that may be related to them and avoiding the completion of such transactions, in accordance with legal provisions and internal regulations.
  • Avoidance of denigration – imposes the obligation of employees to exercise their activity in good faith, according to honest practices, respecting the interests of the parties involved and the requirements of fair competition, in the concrete conditions of the market.

Mechanisms for implementing corporate values

  • Conflicts of interest  - Bank employees maintain their objectivity and impartiality, and avoid conflicts of interest or any situation that could give rise to a conflict of interest.
  • Avoidance of fraud - The Bank does not tolerate fraud or practices that do not meet standards of employee conduct.
  • Anti-corruption  - No employee or any other person acting on behalf of the Bank will offer or receive any payment that could be construed as a bribe. Situations that would leave the impression of suspicion should also be avoided.
  • Knowledge of the customer  - The Bank takes all necessary measures and works with other organizations and state authorities to combat money laundering and terrorism financing.
  • Proper advertising  – Bank employees must provide customers with useful information about the products and services they offer, the benefits they bring, and the mutual commitments involved in a future business relationship.
  • Fair competition  – The Bank strictly abides by the law of competition in all its activities. The employees must not be involved in agreements, arrangements or practices that could have the effect of restricting or distorting competition and do not misuse their position in the banking market, by resorting to anti-competitive acts which could have the effect of prejudicing the interests of competing banks.
  • Social responsibility  – The Bank's involvement in solving various social problems, protecting the environment, educating the population in the financial field, improving people's quality of life, and supporting the promotion and implementation of humanitarian initiatives.
  • Intellectual property  – Employees are required to protect the intellectual property of the Bank and to respect the intellectual property rights of others (internal regulations, know-how, trade and banking secrets, software, trademarks and other proprietary information).
  • Confidentiality – The obligation of all employees / members of the managing bodies of the Bank, regardless of their position and / or place of business (headquarters, branches) not to transmit to unauthorized persons confidential information about the facts, data and information relating to the activity carried out, as well as any facts, data or information concerning the person, property, activity, business, personal or business relations of customers.
  • Use of inside information  – The Bank condemns the use of inside information.
  • Protection of the bank's assets  – Employees must protect the tangible and intangible assets of the Bank.