End the call
Stop/close remote access applications
If you see this page, it means we have detected activity that may jeopardize the security of your funds.
While using the app:
a phone call is in progress or
a remote access app is being used (AnyDesk, TeamViewer, etc.)
This is a common fraud scenario.
Security Guide for VB24 Mobile.
Attention
bank employees
law enforcement officials
employees of mobile phone carriers
investment advisors or brokers
Genuine employees of the bank and government agencies do not:
ask you to install remote access apps
ask you to perform banking transactions over the phone
ask for your card number or PIN
press you to act “urgently,” under pressure