Maintenance work: interruptions in the operation of the card service system, the VB24 platform, POS terminals, ATMs and e-commerce

Dear customers,

 

In order to improve the quality of our services, we will perform maintenance work on our IT systems on April 07, 2021, from 1:00 AM to 5:00 AM (UTC / GMT + 2). This will cause interruptions in the functioning of our bank's electronic systems.

 

The following maintenance will be carried out this Wednesday, April 07, between 1:00 AM 5:00 AM and the following services will be affected:

 

• Connections with VISA and Mastercard payment systems;

• VB24 Web, VB24 Mobile, VB24 Mobile Pay and VB24 Business;

• Payments with our cards to merchants and on the internet;

• Cash withdrawals from ATM;

• Payments via POS terminals.

 

Victoriabank's recommendations for customers:

 

• Provide a cash reserve for the aforementioned time intervals;

• Make payments through Online Banking outside the specified timeframe;

• Repeat attempts to make online payments with cards, if they are required, within the specified time intervals.

 

For more details and 24/7 support, contact us on the following phone numbers: (022) 21 02 02, (022) 21 03 03 or by e-mail: card.bancar@vb.md.

 

The Victoriabank team tried to find days and time intervals to generate discomfort to as few customers as possible.

Thank you for understanding!