Updating your personal data is a legal requirement for Know Your Customer procedures and is absolutely necessary in order to benefit efficiently and without interruptions from the full range of services provided by Victoriabank.
Thus, we offer you the opportunity to update your data not only in any branch of the bank, but also online, from anywhere in the world.
For information or ambiguity, call us for support from Monday to Friday between 08:30 - 17:30.
* The success of the updating process directly depends on the quality of the camera.
A bank is obliged, in accordance with the legislation in force, to have an updated information about its customers:
We recommend you to update your personal data if you:
The reasons why we ask you to update your data are legal regulations in the field of prevention of money laundering and terrorist financing, as well as to ensure the security of transactions on your accounts and your protection in case we detect suspicious activity on them.
Thus, if you do not ensure that your personal data is up to date, we will restrict the transactions through your accounts until your personal data will be updated.
We therefore recommend you to use this great tool (if you are eligible) to update your data without having the need for visiting one of our bank’s branches.
However, if you are not able to update your data online, we will be happy to welcome you at any of Victoriabank’s branch, where our colleagues will provide you with all the necessary support on this subject.